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How We Protect Your Privacy

Your account information and payment history stay encrypted and secure with scatter303.

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scatter303 How We Protect Your Privacy
REACH US ANYTIME

Privacy Questions and Data Requests

Team online

Live Chat

Open your account settings and tap Help; our team responds in minutes during lobby hours. Ask about your data, request copies of your withdrawal history, or report privacy concerns directly in the chat window.

Email Support

Send a data request to our privacy team at [email protected] with your account username and ID verification. Expect a response with your full data export or deletion confirmation within five business days.

Account Settings

Navigate to Settings > Privacy & Security to update your email, phone number, or opt out of marketing messages. Changes take effect immediately and are logged in your account audit trail.

HOW WE SECURE YOU

Data Handling and Account Safety

Encryption Standard

All account logins and payment submissions on scatter303 use TLS 1.3 encryption. Your session data is cleared when you log out; we never store plaintext passwords. Device fingerprinting helps us flag unusual login attempts from new locations.

Cookie Transparency

We use session cookies to keep you logged in, analytics cookies to count lobby traffic, and preference cookies to remember your game view settings. Cookies expire after 90 days. You can disable non-essential cookies in your browser without losing account access.

Payment Data

DANA, OVO, GoPay and QRIS transactions are routed through PCI-compliant payment gateways. We tokenise your payment method so your actual bank or wallet details never pass through our servers. Withdrawal verification takes 1–3 hours.

Retention & Deletion

Account data is retained for seven years after closure where local law permits. You can request early deletion of non-essential information (game history, device logs) anytime through Settings > Privacy. Compliance records are kept per regulatory obligation.

Third-Party Access

We do not sell your data. Our payment processor, anti-fraud vendor and hosting provider sign data-processing agreements. You can request a list of these partners from our privacy team; each link is contractually bound.

Change Requests

To update your name, email or phone on file, head to Account > Verification. Identity changes require document upload. Privacy corrections are processed within one business day and flagged in your audit log.

Your Privacy Questions Answered

We collect your full name, date of birth, email, phone number and address for identity verification. When you deposit or withdraw, we log your payment method (DANA, OVO, GoPay or QRIS account reference) and transaction amount. We also record your IP address, device type and login timestamps for security and fraud prevention.

We retain your account records for seven years after closure where local law permits, to comply with financial regulations and investigate disputes. Your game history and device logs can be deleted earlier if you request via Settings > Privacy. Compliance records tied to withdrawals are held per legal obligation.

Yes. Open Settings > Privacy & Security and select 'Request Data Export'. We compile your account profile, login history, withdrawal records and game session logs into a file sent to your email within five business days. You can also request a portable format like CSV by contacting [email protected].

No, we do not sell or rent your data. We share only what is necessary with our payment processor, anti-fraud service and hosting provider under signed data-processing agreements. These partners are contractually bound not to use your data for their own marketing. You can request a full list of partners from our privacy team.

Your payment details are never stored on our servers. DANA, OVO, GoPay and QRIS transactions route through PCI-compliant payment gateways that tokenise your account. We only keep a token reference and the transaction amount. All transfers are encrypted end-to-end and verified before crediting your lobby balance.

We use three types: session cookies to keep you logged in, analytics cookies to count traffic patterns, and preference cookies to remember your game-view settings. You can disable non-essential cookies in your browser settings without losing account access. Essential session cookies cannot be turned off, or login will fail.

Contact our security team immediately via live chat in your account Settings or email [email protected] with your username and the issue details. Change your password right away. We investigate breaches within 24 hours and notify affected users. Where local law permits, we follow disclosure protocols and offer credit monitoring if needed.

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